March 21, 2020
At Hilman, we acknowledge ourselves as part of a tight-knit community that includes our valued customers and channel partners. We want to thank you for your business during this very challenging situation and provide you with an update on our response to the COVID-19 health emergency.
Right now, per the order of the state of New Jersey, Hilman is operating at reduced capacity. We have a limited number of staff manning our operations and our office staff is working remotely. Please expect delays in our normal production and shipping times across all of our product lines.
Please know, we are still here for you. Our sales and customer service team (who are working remotely) are available to assist you during normal business hours (8am to 5pm EDT) — online, over email or on the phone. We will be happy to help you with any issues within our control. Please start the process by emailing us at email@example.com. If you care to leave a voice message, please do so as you normally would at 732-462-6277. We will be monitoring our voice mail regularly during normal business hours and will respond as quickly as possible. We will also be communicating via notices on our website.
The health and safety of our employees remains a top priority as does the satisfaction of our customers. Hilman communicates regularly with our suppliers to capture updated status information and to keep our customers informed of any changes that will further impact delivery of our goods.
May you and yours stay safe and healthy in these challenging times. We will all get through this together!