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Returns & Warranty


Only new/unused items may be returned within 30 days.  If returned, a merchandise credit will be issued less a 20% restocking fee. Shipping is non-refundable. Customer responsible for return shipping.  


We warrant each new FT, ERS, and Nyton chain-action Roller sold by us to be free from manufacturing defects in normal service for a period of five (5) years commencing with delivery of the roller to the original user. All other Hilman products manufactured by Hilman retain a one (1) year warranty. Our obligation under this warranty is expressly limited at our option, to the replacement or repair at Hilman, Incorporated, Marlboro, New Jersey 07746 USA, or at a service facility designated by us, of such part or parts as inspection shall disclose to have been defective. This warranty does not apply to defects caused by damage or unreasonable use, including failure to provide reasonable and necessary maintenance, while in the possession of the consumer.

WE SHALL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES OF ANY KIND, including, but not limited to, consequential labor costs or transportation charges in connection with the replacement or repair of defective parts. We make no warranty with respect to trade accessories. They are subject to the warranties of their manufacturers.

THERE ARE NO WARRANTIES EXCEPT AS ABOVE STATED. HILMAN DISCLAIMS AND EXCLUDES ANY IMPLIED WARRANTY OF MERCHANTABILITY OF ITS GOODS OR WARRANTY OF THE FITNESS OF THOSE GOODS FOR ANY PURPOSE OR USE. Subject to the express one-year warranty provided for the repair or replacement of defective goods, the customer acknowledges that it makes its purchase in reliance upon customers’ inspection of the goods purchased from Hilman and not by reason of any representations made by or on behalf of Hilman.

We make no other express warranty, nor is anyone authorized to make any on our behalf. Any and all claims arising against Hilman Rollers or subsidiaries or affiliated firms concerning the use of the Hilman Rollers shall be governed by the laws of the State of New Jersey in the USA.